• IT professionals who want to show a general understanding of the applications they work with.
• Business stakeholders and others who know Dynamics 365 and who want to validate their skills and experience.
• Functional consultants who want to highlight their understanding of business operations and CRM.
• Students, recent graduates, and people changing careers who want to leverage Dynamics 365 customer engagement capabilities to move to the next level.

• Should have a fundamental understanding of customer engagement principles and business operations.
• An understanding of cloud computing is helpful but isn’t necessary.

Course Outline:

M01 : Core Capabilities

• Navigate the Dynamics 365 customer engagement apps
• Explore common Dynamics 365 activities integration options

M02 : Dynamics 365 Marketing

• Explore Dynamics 365 Marketing
• Explore additional marketing capabilities and apps

M03 : Dynamics 365 Sales

• Explore Dynamics 365 Sales
• Leverage sales capabilities

M04 : Dynamics 365 Customer Service

• Explore Dynamics 365 Customer Service
• Examine knowledge management and related customer service apps

M05 : Dynamics 365 Field Service

• Explore Dynamics 365 Field Service
• Describe the scheduling capabilities of Dynamics 365 Field Service

Training material provided: Yes (Digital format)