Business users, power platform developers, IT professionals, and solution architects interested in building AI-powered copilots with low/no code

1. Basic familiarity with Microsoft 365
2. Basic understanding of Power Platform concepts (helpful but not required)
3. Experience using chatbots or conversational interfaces is beneficial

Course Outline:

1. Introduction to Microsoft Copilot Studio

Topics Covered:

1. Overview of Microsoft Copilot ecosystem
2. What is Copilot Studio?
3. Core components of Copilot Studio
4. Use cases for enterprise copilots

Demonstration:

1. Tour of the Copilot Studio interface

2. Understanding Copilot Architecture

Topics Covered:

1. Copilot components
2. Topics and conversation flows
3. Knowledge sources
4. Plugins and actions
5. Integration with Power Platform

Key Concepts:

1. AI orchestration
2. Generative answers
3. Data grounding

3. Creating Your First Copilot

Topics Covered:

1. Creating a new copilot
2. Configuring agent settings
3. Defining system prompts and behavior
4. Creating basic conversation topics

Hands-On Lab:

1. Build a simple copilot

4. Designing Conversational Experiences

Topics Covered:

1. Topic triggers and intents
2. Authoring conversation flows
3. Using variables and conditions
4. Managing fallback responses

Hands-On Lab:

1. Build multi-step conversations

5. Using Knowledge Sources and Generative AI

Topics Covered:

1. Adding knowledge sources
2. Generative answers
3. Connecting to websites and documents
4. Improving response accuracy

Hands-On Lab:

1. Connect copilot to a knowledge base

6. Automating Actions

Topics Covered:

1. Calling workflows from Copilot
2. Creating plugins and actions
3. Triggering flows
4. Automating business processes

Hands-On Lab:

1. Create a workflow triggered by Copilot

7. Testing and Deploying Copilots

Topics Covered:

1. Testing conversations
2. Debugging and improving responses
3. Publishing copilots
4. Deployment channels

Channels:

1. Microsoft Teams
2. Websites
3. Custom apps

Training material provided: Yes (Digital format)